Refund and Returns Policy

Legal agreement for use of our website

Your use of Vegan Family Store Without Prejudice (referred to as “Vegan Family”) website and all products and services available thereon are offered to you on your acceptance of our Terms of Use, our Privacy Policy, our Disclaimer and Waiver and other notices posted on this website. Your use of this website, or of any products or services presented in any area of this website, indicates your acknowledgement and agreement to these Terms of Use, our Privacy Policy, our Disclaimer and Waiver and other notices posted on this website. We suggest you print a copy of each of these documents for your records.

Return Policy

We are a small business and we do not offer returns or refunds. We try our best for optimal quality control. If you are not satisfied with a purchase please contact us and let us know why and we can come to an amicable conclusion. If something has been damaged via shipping or a product has separated or is rotten (but not due to leaving the product in a hot car or by customer neglect), we will honour a replacement.

We offer in store exchanges up to 30 days of purchase on items that are non-perishable and show no damage. Creams, salves, homeopathics, probiotics & most supplements are non-exchangeable.

Thank you for supporting small, independent business and we hope you enjoy our store!

For shipping information please read our Shipping Policy.